Terms & Conditions

These Terms and Conditions govern the use of this website and the purchase of products through it. By placing an order you confirm that you have read and accepted them.

1. Who we are

This website is owned and operated by Luís Diogo – Equipamentos para Motos, Unipessoal Lda., trading as Atelier da Moto.

Email is our contact channel. We answer every message sent to it.

2. Scope

These terms apply to every order placed through the website by consumers. Nothing in them removes or limits the rights Portuguese consumer law grants you, and any clause conflicting with those rights is treated as not written to that extent.

3. Products, prices and availability

The products on offer, their characteristics and their prices are those shown on the website at the time of the order.

All prices are in euros and include VAT at the legal rate in force. Shipping costs, where applicable, are added to the price of the goods and are calculated and shown in the order summary before you complete the purchase. The total payable, goods and shipping together, is always displayed before payment.

Shipping charges, delivery times and the areas we ship to may change. That is why this document does not fix them: what applies is always what appears in your order summary, and that is what binds both parties.

We reserve the right to correct manifest errors of price or description. If such an error affects an order already placed, we will contact you by email and you may confirm the order at the correct price or cancel it at no cost, with a full refund of anything paid.

4. How the contract is formed

The purchase runs in the following order:

1. You select products and quantities and fill in your billing and delivery details.
2. The order summary is shown, with the price of the goods, the applicable shipping and the total payable.
3. On submitting the order you expressly accept these terms and assume the obligation to pay.
4. A Multibanco reference is generated or an MB WAY request is initiated, depending on the method chosen.
5. The contract is formed once payment clears, at which point we send confirmation by email.

Payment references have a limited validity. If payment is not made within that period the order lapses automatically and is not processed, at no cost to you.

5. Payment

We accept Multibanco and MB WAY. We neither collect nor store payment card details: processing is carried out by Ifthenpay, a payment service provider established in Portugal.

6. Delivery

Orders are dispatched once payment has cleared. The delivery time and the geographic areas served are those shown in the order summary.

Risk of loss or damage passes to you when you, or a third party you have named other than the carrier, take physical possession of the goods.

If delivery does not take place within the stated period, you may set us an additional period appropriate to the circumstances. If that period is also missed, you are entitled to terminate the contract and be refunded everything you paid.

7. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The period runs from the day on which you, or a third party you have named other than the carrier, take physical possession of the goods. Where an order contains several goods delivered separately, it runs from possession of the last of them.

How to exercise the right

To exercise the right of withdrawal you must inform us of your decision by an unequivocal statement, sent to geral@atelierdamoto.com or by post to our registered office. You may use the model form in section 8, but you are not obliged to.

To meet the deadline it is enough that you send your communication before the 14 days expire.

Effects of withdrawal

We reimburse all payments received, including delivery costs, without undue delay and in any event within 14 days of the day we are informed of your decision. If you chose a delivery method more expensive than the standard one we offer, we are not obliged to refund the difference.

Reimbursement is made using the same payment method you used for the purchase, unless expressly agreed otherwise, and at no cost to you.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is the earlier.

Goods must be sent back without undue delay and in any event within 14 days of the day you communicate your withdrawal.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Luís Diogo – Equipamentos para Motos, Unipessoal Lda., Rua Bernarda Ferreira de Lacerda, n.º 10, Charneca da Cotovia, 2970-839 Sesimbra, Portugal, geral@atelierdamoto.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Goods ordered: ___________________________________
• Order number: ___________________________________
• Ordered on: ______________________________________
• Received on: _____________________________________
• Name of consumer: _______________________________
• Address of consumer: _____________________________
• Date: ____________________________________________
• Signature (only if this form is sent on paper): ______________________

9. Legal guarantee of conformity

The legal guarantee of conformity under Decree-Law 84/2021 applies. Movable goods sold to consumers carry a three-year guarantee from delivery.

Where goods are not in conformity, you are entitled to have conformity restored by repair or replacement, to a proportionate price reduction, or to terminate the contract, on the terms and in the order the law establishes. Exercising these rights is free of charge and does not depend on your keeping the original packaging.

To make a claim under the guarantee, simply contact us by email describing the defect and quoting your order number.

10. Complaints

Complaints may be submitted by email or through the Electronic Complaints Book, available at livroreclamacoes.pt.

11. Alternative dispute resolution

In the event of a consumer dispute you may refer the matter to the competent alternative dispute resolution body, under Law 144/2015:

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Competent for contracts concluded in the Lisbon Metropolitan Area
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
centroarbitragemlisboa.pt

Further information on consumer dispute resolution is available at consumidor.gov.pt.

12. Intellectual property

The content of this website, including text, images, logos and graphic elements, belongs to Atelier da Moto or to third parties who have authorised its use, and is protected by copyright and industrial property law. The brands of the manufacturers we represent belong to their respective owners.

You may consult and reproduce content for personal, non-commercial use. Any other use, in particular reproduction, distribution or modification for commercial purposes, requires prior written permission.

13. Liability

We work to keep the information on this website accurate and current and to keep the site running, but we cannot guarantee the complete absence of errors or interruptions, in particular those arising from maintenance, communication failures or causes outside our control.

We are liable under the general law for damage resulting from breach of our obligations. Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, nor removes the rights the law grants consumers.

The website may contain links to third-party sites, over which we have no control and whose practices are not attributable to us.

14. Data protection

How we handle personal data collected through this website is described in our Privacy Policy and, as regards cookies, in the Cookie Policy.

15. Changes

We may amend these terms, in particular to reflect legal changes or changes to the services provided. The version applicable to each order is the one published at the moment the order is placed, and that version governs the contract regardless of later amendments.

16. Governing law and jurisdiction

These terms are governed by Portuguese law. In disputes with consumers the court of the consumer's domicile has jurisdiction, without prejudice to the alternative dispute resolution referred to in section 11.

Version of 30 July 2026